Privacy Policy

1. Introduction

Welcome to TSAT VoIP App ("we," "our," or "us"). This Privacy Policy explains how T-SAT Telecommunications Ltd collects, uses, discloses, and safeguards your information when you use our VoIP mobile application and related services.

By using our VoIP application, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our application.

2. Information We Collect

2.1 Personal Information

When you register for our VoIP service, we may collect:

• Full name and contact information
• Email address and phone number
• Username and encrypted password
• Billing and payment information
• Profile picture (optional)

2.2 Call and Communication Data

• Call logs (numbers dialed, call duration, timestamps)
• SIP registration information
• Voice call metadata (not call content)
• Message delivery status
• Contact lists (with your permission)

2.3 Technical Information

• Device information (model, operating system, unique identifiers)
• IP address and network information
• App usage statistics and performance data
• Location data (only when necessary for emergency services)
• Crash reports and diagnostic information

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide and maintain VoIP communication services
• Process user registration and authentication
• Enable voice calls through our SIP servers
• Manage your account and billing
• Improve app performance and user experience
• Provide customer support and technical assistance
• Comply with legal obligations and emergency services
• Send important service notifications and updates
• Prevent fraud and ensure service security

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our VoIP platform, including SIP server providers, payment processors, and cloud infrastructure providers.

4.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect the rights, property, or safety of our users and the public.

4.3 Emergency Services

Location and contact information may be shared with emergency services when you make emergency calls through our platform.

5. Data Security

We implement industry-standard security measures to protect your information:

• End-to-end encryption for voice communications
• Secure SIP protocol implementation (TLS/SRTP)
• Encrypted data storage and transmission
• Regular security audits and updates
• Access controls and authentication mechanisms
• Secure cloud infrastructure with Google Cloud Platform

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Retained while your account is active
• Call logs: Retained for 12 months for billing and support purposes
• Technical logs: Retained for 90 days for troubleshooting
• Payment information: Retained as required by financial regulations

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and review your personal information
• Update or correct your account information
• Delete your account and associated data
• Opt-out of non-essential communications
• Request data portability
• Withdraw consent for data processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Children's Privacy

Our VoIP service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

10. Third-Party Services

Our app may integrate with third-party services for enhanced functionality:

• SIP server providers for call routing
• Payment processors for billing
• Analytics services for app improvement
• Push notification services

These third parties have their own privacy policies, and we encourage you to review them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last updated" date. Your continued use of the service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

13. Compliance

This Privacy Policy is designed to comply with applicable data protection regulations, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and Nigerian Data Protection Regulation (NDPR).